Data Deletion
Effective September 21, 2026
This page explains how you can ask VenueSetu to delete the personal information we hold about you — including information collected through our website, the VenueSetu web application, and the VenueSetu WhatsApp booking channel. It should be read alongside our Privacy Policy.
1. What Information May Be Deleted
On request, we will delete personal information we hold about you that is not otherwise required to be retained, such as your name, contact details, and account or booking-history information tied to you.
2. How to Submit a Deletion Request
Email us at [email protected] with the subject line "Data deletion request," or message the venue you booked through on WhatsApp and ask that your request be forwarded to us. Please state clearly that you are requesting deletion of your personal information.
3. Information We Need From You
To locate and act on your request, please include:
- Your full name.
- The mobile number or WhatsApp number associated with your bookings.
- The venue(s) you booked with, if known.
- Any booking reference or order ID you have, if available.
4. Identity Verification
To protect your data from being deleted by someone else on your behalf without your consent, we may ask you to confirm your identity — for example, by verifying the mobile number on the request against the number on file, or asking follow-up questions — before we process a deletion request.
5. What We May Need to Retain
Even after a deletion request, we may need to retain certain information where required for legal, accounting, tax, payment-reconciliation, dispute-resolution, or security purposes — for example, transaction records connected to a completed payment. Where this applies, we will delete or anonymize what we can and retain only what we are required to, for no longer than necessary.
6. How We Handle Your Request
We review each deletion request, verify identity as described above, and act on it as promptly as we reasonably can. Deletion is not currently instantaneous or fully automated — a member of our team processes each request. We will let you know once it has been actioned, or explain what (if anything) we are required to retain and why.
7. Effect on Active Bookings and Service Access
Deleting your data may affect services that depend on it. If you have an active or upcoming booking, deleting your information before that booking is complete may prevent us or the venue from contacting you about it, processing a related refund, or resolving a dispute. We recommend requesting deletion only after your active bookings are complete, or telling us about any active booking when you submit your request so we can advise you.
8. Contact Us
Questions about this process can also be sent to [email protected].